Moran's Mega Jam Refund Policy

At Moran's Mega Jam, we are committed to providing our customers with high-quality products and exceptional service. However, we understand that there may be instances where you need to request a refund for your purchase. This Refund Policy outlines the terms and conditions for requesting a refund for products purchased from Moran's Mega Jam.

1. Eligibility for Refund

We offer refunds under the following conditions:

a. **Defective or Damaged Products:** If you receive a product that is defective or damaged during shipping, please contact our Customer Support team within **7 days** of receiving the item to request a refund or replacement. We may require photographic evidence of the damaged or defective product.

b. **Wrong Product Shipped:** If you receive the wrong product, please notify us within **7 days** of receiving the item. We will arrange for a return and ship the correct product to you.

c. **Cancellation Before Shipping:** If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will process your cancellation and issue a full refund.

**2. Non-Eligible Items for Refund**

We do not offer refunds for the following:

a. **Change of Mind:** We do not provide refunds for products if you simply change your mind or no longer want the item.

b. **Consumable Products:** Due to the nature of our food products, we cannot accept returns or offer refunds for products that have been opened or consumed.

**3. Refund Process**

To request a refund, please follow these steps:

a. Contact our Customer Support team at info@moransmegajam.ie  with your order number, a description of the issue, and any supporting documentation (such as photos of damaged items).

b. Our Customer Support team will review your request and respond within **2-3 business days**.

c. If your request is approved, we will initiate the refund process. The time it takes for the refund to be processed may vary depending on your original payment method, but we will make every effort to process it as quickly as possible.

**4. Contact Information**

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact our Customer Support team at:

**5. Policy Changes**

Moran's Mega Jam reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes to this policy will be posted on our website.

Last updated: September 12, 2023

Thank you for choosing Moran's Mega Jam, and we appreciate your trust in our products and services.